Cancellation and Refund Policy

Final decisions on all refunds are at the final discretion of First Contact: Security Training and Personal Safety’s administration.

Individual In-Class Training and Exams:

If a cancellation is requested at least three (3) business days prior to the start of the class, full refunds will be issued for in-class training.

If a cancellation is requested less than three (3) business days notice prior to the start of the class, 50% refunds will be issued if no replacement can be found for that spot.

Consideration may be given in the event of a medical or family emergency and the individual may be given an opportunity to reschedule without penalty one time. No refunds will be issued.

No refunds are issued for no-shows for training or testing.

For courses to run at a functional capacity, there is a minimum number of students needed to run a class, each course is different of these numbers but if the course resistant’s does not fit the course, the course may be rescheduled to the next available date. If a cancellation of a scheduled course is for the need on First Contact: Security Training and Personal Safety's behalf and we can not be re-scheduled for a suitable date, full refund will be offered.